Booking & Availability

Q: How do I book a bouncy castle?

A: Booking is simple! Use the “Appointment” feature on our website or contact us directly. We’ll confirm availability and handle the rest to make your event a success.

Pricing & Costs

Q: Are there any hidden costs?

A: No hidden costs! Our pricing is clear and transparent, making it easy to plan your budget.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards through our online booking form. Full payment is required in advance to confirm your booking.

Q: Is there a bond required?

A: Yes, a $100 bond is required. It will be fully refunded the week after the event, as long as the equipment is returned in good condition and without any issues.

Q: How far in advance should I book?

A: We recommend booking as early as possible to secure your preferred date and castle.

Q: What if I need to cancel my booking?

A: You can cancel your booking. Please contact us to learn more about our cancellation policy and refund terms.

Delivery & Setup

Q: Do you provide delivery, setup, and removal?

A: We prefer that you pick up your order, but for an additional fee, we can handle delivery, setup, and removal, allowing you to focus on enjoying your event.

Q: What areas do you deliver to?

A: We currently service Tauranga and the Western Bay of Plenty region only. Let us know your location, and we’ll ensure a smooth and seamless delivery experience.

Q: When can I pick up the bouncy castle, and when should it be returned?

A: Pickup is available the evening before or morning of your event, and returns are due by the morning after. Please contact us for specific timing.

Q: Can the bouncy castle be used indoors?

A: Yes! Our bouncy castles can be set up indoors as long as the venue meets the required space and height specifications.

Rental Details

Q: How long is the rental period?

A: Our standard rental covers a full day of fun. If you need the castle for longer, contact us to discuss extended hire options.

Q: What happens if it rains on the day of my event?

A: We offer flexible rescheduling options and will work with you to find the best solution.

Q: What if strong winds or bad weather arise during the event?

A: For safety reasons, bouncy castles should not be used in winds exceeding 24 km/h or during heavy rain. Please follow setup instructions and guidelines provided.

Castle Features & Safety

Q: Are the bouncy castles suitable for older kids or adults?

A: Our bouncy castles are specifically designed for children aged 3–7 years, ensuring safe and engaging fun for your little ones.

Q: Maximum number of children allowed in the bouncy castle at one time:

A: A maximum of 5 kids can use the bouncy castle at once to ensure safety.

Q: How much space do I need for a bouncy castle?

A: Each bouncy castle requires a flat, open space. Contact us for specific dimensions and advice based on your venue.

Q: Is a power source required?

A: Yes, a standard power outlet is needed to operate the bouncy castle. If no power is available, we can provide a generator for an additional fee.

Q: Are the bouncy castles safe?

A: Absolutely! Safety is our top priority. Our castles include secure mesh sides, soft entry points, and anchoring systems to ensure stability.

Q: Do you provide safety guidelines?

A: Yes, we provide a safety briefing and guidelines upon pickup or delivery to ensure the safe use of our bouncy castles.

Cleanliness & Maintenance

Q: How do you ensure cleanliness?

A: Every bouncy castle is thoroughly cleaned and sanitised before and after each hire, ensuring a hygienic environment for your event.

Event Types & Space Considerations

Q: What types of events can your bouncy castles be used for?

A: Our bouncy castles are ideal for birthday parties and small gatherings for children under 8 years old. We offer a variety of sizes and themes to suit your needs. Please note, they are not suitable for public events.

Q: What if my space is limited?

A: No problem! We have bouncy castles in various sizes to fit different spaces, whether it’s a small backyard or a large park.

Insurance & Liability

Q: Is there any insurance coverage for the rental?

A: While we take every precaution to ensure safety, we recommend that you check with your event insurance provider if additional coverage is needed.

Q: What happens if the bouncy castle gets damaged during the rental period?

A: If damage occurs due to misuse or negligence, repair or replacement costs may apply. Please ensure proper supervision at all times.

Q: Do you provide supervision for the bouncy castle during the event?

A: Supervision is the sole responsibility of the hirer. Kiwi Hoppers is not liable for incidents or issues arising during your private event.

Contact Us

For more information or to make a booking, email us at hello@kiwihoppers.co.nz, and let us bring the fun to your event!

1. Safety Above All: Your safety is our highest priority. Just as swimming pool safety demands vigilance, we approach bouncy castle safety with the same level of care and responsibility, ensuring every piece of equipment is securely set up and properly managed.

2. Standards You Can Trust: All of our bouncy castles meet the Australian AS3533.4.1 Standard, as required by local councils, providing peace of mind for families and event organisers.

By choosing us, you’re partnering with a trusted provider that values safety as much as fun, ensuring every hire is as secure as it is entertaining.